Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@gygaming.co.uk. Please note that returns will need to be sent to the following address:

Trade name: GY Gaming & Collectables

Phone number: 01273 978228

Email: info@gygaming.co.uk

Physical address: J Training limited Trading as GY Gaming & Collectables ,Office 8 Unit 6-7 Henfield Business Park, Shoreham Road , Henfield BN5 9SL, United Kingdom

VAT number:

Trade number:13472086

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@gygaming.co.uk.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as opened Trading Card packs, blind boxes, or items with broken factory seals

Unfortunately, we cannot accept returns on gift cards. Sale items are eligible for return within the standard 14-day window in accordance with UK online consumer rights.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gygaming.co.uk.